Terms of website & engagement

By accessing or using this website, you accept these Website Terms. If you do not accept them, do not use the website. Continued use following any update to these Terms constitutes acceptance of the updated Terms; the version reference at the foot of this document is incremented on each material update.

These Website Terms apply regardless of whether you have a commercial relationship with Veltrixair. Where you do have a commercial relationship — a quote, an engagement contract, an AMC — Part 02 of this document and any signed engagement contract apply in addition to these Website Terms.

All content on this website — text, illustrations, diagrams, photographs, document templates, the Veltrixair brand, the BU service taxonomy (the VTX-CRN-XX series), the engagement intake reference series (VTX-RFQ, VTX-VST, VTX-HR), and the structural format of the published frameworks (mandate documents, BRD template, governance principles) — is owned by Veltrixair or used under licence from third parties.

You may view, download for personal or internal business use, and print individual pages provided that all copyright and proprietary notices are retained. You may not reproduce, redistribute, modify, frame, scrape, or use the content commercially without prior written consent. The downloadable resources published in the News & Insights open library are released for use; the licence terms accompanying each file govern that specific use.

You agree not to use this website in a manner that would, by way of example and without limitation:

1. infringe any applicable law of the Kingdom of Saudi Arabia or your own jurisdiction;
2. compromise the security, integrity or availability of the website or its supporting infrastructure;
3. scrape, harvest, or systematically extract content for purposes other than ordinary browsing;
4. submit false, misleading, or fraudulent information through any form or contact channel;
5. impersonate another person, entity, or representative of Veltrixair or a third party;
6. introduce malware, viruses, or any code intended to harm or interfere with normal operation;
7. circumvent any access controls, rate limits, or security mechanisms applied to the website.

Veltrixair reserves the right to suspend or block access to the website, and to take any other lawful action, in response to misuse.

The website includes hyperlinks to third-party websites — OEM partners (Demag, Konecranes, Stahl and others), regulatory bodies (SASO, ZATCA, SDAIA, HCIS), and standards organisations (ISO, ASME, FEM). These links are provided for convenience only. Veltrixair does not control, endorse, or accept responsibility for the content, availability, or practices of any third-party website. Your use of any third-party website is at your own risk and subject to that website's own terms.

Content on the website is published in good faith and is intended to be accurate at the date of publication. The crane services market, the regulatory environment, and Veltrixair's internal capabilities evolve continuously — content may be updated, amended, or withdrawn without notice. Where a material change to a published document occurs (this Terms document, the Privacy Notice, the PDPL Notice), the version reference is incremented and a brief note is published at the foot of the document.

Service-line pages, service descriptions, response-zone SLAs and pricing references on the website are indicative, not contractual. Contractual terms apply only to engagements where a quote has been issued or a contract executed; in those cases, the quote or contract prevails over website content for that engagement.

The website is provided on an "as is" and "as available" basis. To the maximum extent permitted by Saudi law, Veltrixair makes no representation or warranty of any kind, express or implied, as to the operation of the website, the accuracy or completeness of its content, or its availability. The downloadable resources, technical articles, regulatory bulletins and case studies published on the website are informational; they do not constitute engineering advice or legal advice for any specific situation.

Specific engineering recommendations require a site visit, an engagement scope, and a written deliverable referenced to the asset and operating context. Specific legal advice on PDPL or any other regulatory matter requires an engagement with the Veltrixair Data Privacy Advisory practice or qualified Saudi counsel.

You agree to indemnify and hold Veltrixair harmless from any claim, demand, loss or expense (including reasonable legal fees) arising out of your misuse of this website — your breach of Clause 1.3, your submission of false or fraudulent information, or your unauthorised reproduction or commercial use of website content. This indemnity is limited to misuse and does not extend to ordinary browsing or to legitimate use of forms and contact channels in good faith.

These Website Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with the website itself — distinct from a dispute arising out of an engagement contract, which is governed by Part 02 — shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Kingdom of Saudi Arabia.

In this Part 02, capitalised terms have the meanings set out below.

• AMC means an Annual Maintenance Contract — a recurring engagement under which Veltrixair delivers preventive maintenance and (depending on tier) inspection, parts and emergency response services to a defined fleet of cranes.
• Client means the party engaging Veltrixair under an Engagement Contract, the recipient of the Services described in the Scope of Work.
• Engagement Contract means a written agreement between Veltrixair and the Client for a specific Engagement, which may take the form of a signed quote, an AMC contract, a project contract, or a framework agreement.
• Quote means a written quotation issued by Veltrixair under reference VTX-RFQ-YYYY-NNNN, valid for the period stated on the quote.
• Scope of Work means the description of services, deliverables and acceptance criteria attached to or referenced from the Engagement Contract.
• Services means the crane-related services delivered by Veltrixair under the Engagement Contract, drawn from the BU's nine service lines (VTX-CRN-01 to VTX-CRN-09).
• Site means the physical location at which Services are delivered, whether owned or operated by the Client or by a third-party site operator (for example an HCIS-regulated facility).
• SLA means the response-time commitments and uptime targets set out in the Engagement Contract or, in their absence, the published service-line SLA at the time the Engagement Contract was formed.

Quotes issued by Veltrixair are valid for the period stated on the quote and, unless extended in writing, lapse at the end of that period. A quote becomes binding only on written acceptance by the Client and counter-signature by Veltrixair, or on the parties' execution of an Engagement Contract incorporating the quote.

An Engagement Contract is formed when both parties have signed the contract document; or, where no separate contract document is executed, when the Client has issued a written purchase order accepting the quote and Veltrixair has acknowledged the order in writing. Verbal commitments, informal email exchanges and pre-quote correspondence do not constitute an Engagement Contract.

The Services delivered under any Engagement Contract are limited to those set out in the Scope of Work. Work outside the Scope of Work — additional cranes, additional service lines, additional sites — requires a written variation, signed by both parties, with associated price and timeline adjustment. Veltrixair is not obliged to perform out-of-scope work without a signed variation.

For AMC engagements, the Scope of Work specifies the AMC tier (Foundation, Performance, or Total Care), the asset register covered, the inspection cadence, the SLA tier, and the parts inclusion model. Tier-specific commitments are documented in the AMC contract and prevail over indicative website content.

Pricing is denominated in Saudi Riyals (SAR). Where the Engagement Contract requires Veltrixair to procure foreign-currency components (OEM parts, third-party services), the conversion methodology is specified in the contract — Veltrixair does not pass FX volatility through opaque conversion margins.

Invoices are issued in compliance with ZATCA Fatoora Phase 2 e-invoicing requirements. Each invoice carries a Veltrixair invoice reference, a corresponding ZATCA-compliant XML record, and the Client's purchase order or Engagement Contract reference. Payment terms are stated on each invoice; in the absence of a contract-specific term, payment is due thirty (30) days from invoice date.

Disputed amounts must be raised in writing within fourteen (14) days of receipt of invoice. Undisputed amounts remain payable per the stated payment term.

The Client is responsible for providing safe and lawful access to the Site, for any permits required from the Site operator (where the Site is operated by a third party such as Aramco, SABIC, or an HCIS-regulated complex), and for accurate disclosure of Site conditions, hazards, and asset history.

Where Site access is delayed, denied, suspended or rendered unsafe by Site conditions outside Veltrixair's reasonable control — pending permits, loss of confined-space entry authorisation, contamination, weather, security incidents, regulatory closures — the affected Services schedule is adjusted accordingly. Veltrixair is not liable for delay arising from Site access constraints, and reasonable standby costs may apply per the Engagement Contract.

Veltrixair undertakes to comply with the Site operator's permit-to-work, induction and HSE requirements. The Client is responsible for ensuring that those requirements are communicated to Veltrixair in advance of mobilisation.

Where Services include statutory inspections under SASO requirements, ISO 9927 thorough examinations, or load-testing certifications, the inspection findings are issued by Veltrixair acting as an independent inspection authority. The independence of the inspection function is preserved by structural separation from the maintenance and modernization scope teams within the BU.

The Client may not direct, influence or modify inspection findings. Disputed inspection findings are addressed through the dispute mechanism in Clause 2.13. Where a finding determines that a crane is unsafe to operate, the safety determination prevails over commercial considerations and Veltrixair will not certify the asset as fit for service.

The matrix below sets out the default allocation of risk between Veltrixair and the Client across an engagement. The Engagement Contract may modify this allocation; the matrix is the default where the contract is silent.

Veltrixair warrants that:

1. Services will be performed with the skill and care reasonably expected of an experienced provider of crane services in the Kingdom of Saudi Arabia;
2. Services will be performed in accordance with applicable SASO requirements, the relevant ISO 9927 inspection standards, and the OEM-credentialled methodology where the engagement is on an OEM-supplied asset;
3. parts supplied through Veltrixair are sourced through authorised OEM channels and carry the OEM warranty applicable to the part;
4. workmanship on installation, modernization and structural work is warranted for twelve (12) months from the documented acceptance date, save where a longer warranty is specified in the Engagement Contract.

No other warranty, express or implied, is given. Where Saudi law implies a warranty that may not be lawfully excluded, that warranty applies to the extent so required.

Subject to the exclusions below, Veltrixair's aggregate liability under or in connection with an Engagement Contract — whether in contract, tort, breach of statutory duty, or otherwise — is limited to the greater of: (a) the total fees paid or payable by the Client under that Engagement Contract in the twelve (12) months preceding the event giving rise to the liability, or (b) the limit specified in the Engagement Contract.

Excluded losses. Veltrixair is not liable for indirect or consequential losses, loss of production, loss of profit, loss of revenue, loss of contract, loss of opportunity, loss of goodwill, or loss of data — save where Saudi law does not permit such exclusion.

Excluded from the cap. The liability cap does not apply to: liability for death or personal injury caused by Veltrixair's negligence; liability for fraud or fraudulent misrepresentation; liability for wilful misconduct; or any liability that may not lawfully be limited under Saudi law.

Veltrixair maintains the following insurance cover applicable to engagements in the Kingdom of Saudi Arabia:

• Public liability insurance appropriate to industrial crane services;
• Professional indemnity insurance covering the inspection and engineering functions;
• Workforce coverage per the Saudi GOSI framework and CCHI medical insurance for direct workforce;
• Equipment-in-transit cover for Veltrixair-owned tools, instruments and mobile workshop assets in transit between hubs and Sites.

Specific cover limits are stated on Veltrixair's insurance certificates, available on request from the Engagement Contract counterparty. The Client is responsible for insuring its own assets, including the cranes that are the subject of the Services, save where the Engagement Contract specifies otherwise.

Neither party is liable for failure or delay in performance caused by an event of force majeure — an event beyond the reasonable control of the affected party that could not have been avoided by reasonable foresight or planning. Examples include, without limitation:

• severe weather events affecting Site access (sandstorms, flooding, extreme heat closure of works);
• regulatory closures of a Site or industrial corridor by SASO, HCIS, Civil Defence or other Saudi authority;
• OEM supply chain disruption affecting parts availability where no comparable substitute exists;
• industrial action, civil disturbance, or acts of war affecting the Kingdom or Veltrixair's supply chain;
• epidemic or pandemic measures imposed by Saudi authorities affecting workforce mobility;
• failure of essential utilities or telecommunications infrastructure beyond either party's control.

The affected party must notify the other promptly, mitigate the impact, and resume performance as soon as the event abates. Where a force majeure event continues for more than ninety (90) days, either party may terminate the affected portion of the Engagement Contract by written notice; sums earned to the date of termination remain payable, sums prepaid for unperformed work are refunded.

An Engagement Contract may be terminated:

1. by either party for the other's material breach not remedied within thirty (30) days of written notice specifying the breach;
2. by either party on the other's insolvency, administration, liquidation or analogous event;
3. by either party under Clause 2.11 (force majeure exceeding ninety days);
4. by mutual written agreement of the parties;
5. under any termination right specified in the Engagement Contract itself.

On termination: sums earned to the date of termination remain payable; sums prepaid for unperformed work are refunded; Veltrixair returns Client property in its possession; both parties continue to comply with confidentiality, data protection and dispute resolution obligations that survive termination by their nature.

The parties shall use reasonable endeavours to resolve any dispute arising out of or in connection with an Engagement Contract through good-faith negotiation between authorised representatives. The escalation path is:

1. BU Director-level discussion within fifteen (15) days of written notice of dispute;
2. Founder-level escalation (Co-Chairman / COO and the equivalent on the Client side) within thirty (30) days where Director-level discussion has not resolved the dispute;
3. structured mediation under the rules of the Saudi Center for Commercial Arbitration (SCCA) where Founder-level escalation has not resolved the dispute within sixty (60) days.

Where the dispute is not resolved through the steps above, the parties shall submit to final and binding arbitration administered by the SCCA under its rules, with the seat of arbitration in Riyadh and the language of arbitration in English, save where the parties agree otherwise in writing.

Nothing in this Clause prevents either party from seeking interim or injunctive relief from a competent Saudi court where necessary to preserve rights or evidence.

An Engagement Contract is governed by the laws of the Kingdom of Saudi Arabia. Subject to the dispute resolution mechanism in Clause 2.13, the courts of Riyadh, KSA have exclusive jurisdiction over any matter not subject to arbitration.

Where an Engagement Contract specifies a different governing law or a different seat of arbitration — for example, an engagement spanning India operations and KSA operations under a multi-jurisdictional framework — the Engagement Contract prevails.